Returns & Exchanges
Due to the perishable nature of our herbal teas and dietary supplements, we prioritize your safety and the integrity of our ingredients above all else. If your order arrives damaged or incorrect, please reach out to us within 30 days of purchase for a full refund or replacement.
Review Quality Standards
Ensure your request is initiated within 30 days of the delivery date and pertains to items purchased directly from the Traditional Medicinals online store.
Contact Herbal Support
Email our customer care team with your order number, a brief description of the issue, and photos of any damaged packaging or product defects.
Verification Process
Our quality assurance team will review your claim to ensure it meets our safety standards; please do not discard the product until your claim is processed.
Receive Resolution
Once approved, a refund will be issued to your original payment method or a replacement shipment will be dispatched within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing